Refund Policy

Subscriptions and cancellation

Paid plans renew for the billing period shown at checkout until canceled. You can cancel through the billing area or the payment-provider customer portal. Cancellation stops future renewals; access and included benefits normally continue until the end of the paid period.

When a refund may apply

Refund rights required by applicable law remain unaffected. We also review requests involving duplicate charges, an unauthorized charge reported promptly, paid access that was not provided, or a verified service failure that produced no usable deliverable and was not already restored through an automatic credit return.

Because BrollCat provides digital services and incurs generation and rendering costs when work begins, a successfully delivered result, used credits, or a change of mind does not automatically qualify for a refund. Downloading an entitled MP4 or Editing package does not itself create an additional charge.

Requesting help

Send the account email, order or invoice reference, purchase date, and a short explanation to support@brollcat.com. Do not send card numbers, passwords, or identity documents by email. We aim to acknowledge requests within three business days and may ask for information needed to verify the order.

Approved refunds are processed by the merchant-of-record or payment provider used at checkout. Bank and card processing times vary. Creem may also issue a refund where its buyer terms, risk controls, or legal obligations require it.

Chargebacks

Please contact us before opening a payment dispute so we can investigate delivery, access, or billing records. Nothing in this policy limits rights that cannot legally be waived.